FAQ

What should I do if I have a question about my order?

If you have any questions or concerns about your order, feel free to reach out to us! We're here to help and ensure you're completely satisfied with your purchase. Just send us a message, and we'll get back to you as soon as possible.

How can I ensure I'm buying the correct size?

Choosing the right size is important for your satisfaction! If you're unsure about sizing, please contact us before making your purchase. We're more than happy to assist you in selecting the correct size to ensure a perfect fit. We also recommend following  the diagram below to help to measure and select the correct size garment to assure your new garment fits similar to your favorite like garment. 

 

What is the best way to care for my handcrafted products?

To maintain the quality of your luxurious, handcrafted items, we recommend following the care instructions provided with each product. For garments, we recommend the following care instructions.

 

Can I return or exchange my purchase?

All sales are final, and we do not accept returns or exchanges. We take great care in ensuring that all our products are of the highest quality.  They go through our rigorous inspection process before we enter them into our inventory and make them available for you to purchase.  Please make sure to choose carefully before completing your purchase.

How do I contact customer support?

You can reach our customer support team through the contact form on our website or by emailing us directly. We’re always here to help and answer any questions you may have!

What if I’m not satisfied with my purchase?

Your satisfaction is our priority! If you have any concerns about your purchase, please let us know. While we cannot accept returns or exchanges, we want to ensure you have a positive experience with our products. Please email us and include photos if you have a concern about your purchase.