Refund policy

Last updated: October 11, 2026

Refund Policy

Thank You for Buying from The Mercantile at Superstition Mountain!

Our goal is 100% happiness with our products and we want you to love what you bought. If you aren't satisfied, you may exchange merchandise purchased directly from us in its original, unused condition and packaging within 3 days of receipt.

Returns & Exchanges

Please inspect your merchandise carefully upon receipt and report any problems to Customer Service at aloha@sunsetsips.life within 3 days of receiving your order.

Returned items must be in the condition originally received with original packaging and tagging. Items not returned in their original condition are subject to a 20% restocking fee if a refund is approved.

All sale merchandise is sold at final sale, no returns or exchanges will be accepted.

Exchanges will be issued for the original purchase price. We accept exchanges less the original shipping costs and we only accept exchanges of purchases made directly from us. If we shipped in error, your exchanged items(s) will ship for free.

Return eligibility depends on the items in your order.
Bath and Body products cannot be returned once they have been opened or used.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce or not offer a refund if the item has been used, damaged, or handled more than necessary.

Refunds will be issued in the original form of payment for the original purchase price once the item(s) are received and processed. Refunds are issued within 30 days of returned product receipt.

We Appreciate Your Patience and Clarity Regarding Your Return Issue

How to start a return or exchange

Whether return for defective merchandise , an exchange or cancellation, requests are accepted depending on the terms above and your rights under applicable law.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item. Any and all claims must be made within 3 days of receipt of merchandise.

Damages arising from transit must be submitted to the transit company within 3 days of receipt. Be sure to retain the merchandise and its original shipping carton to verify damages arising from transit.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

All sale merchandise is sold at final sale, no returns or exchanges will be accepted.

Exchanges

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within 30 days since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, inquire about a return, ask about an exchange or report damaged items, please contact us at aloha@sunsetsips.life

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